At The Creative TV, customer satisfaction is our top priority. We offer premium digital entertainment services designed for a seamless and high-quality viewing experience across multiple devices.
24-Hour Test Trial
We strongly recommend new users take advantage of our 24-hour test trial before purchasing any of our full service plans. This allows you to test service compatibility, streaming quality, and device support.
7-Day Money-Back Guarantee
We proudly offer a 7-Day Money-Back Guarantee on all new subscriptions.
If you are not satisfied with your experience, you may request a full refund within the first 7 calendar days of your purchase, provided the following conditions are met:
- The refund request is made within 7 days of the original purchase date.
- The service has not been used excessively or abused (e.g., multiple device setups beyond allowed limits).
- The service has been reasonably tested and used according to our fair usage policy.
After 7 days, purchases are non-refundable.
How to Request a Refund
To request a refund, please contact our support team by email at support@thecreativetv.com or through our Contact Us page.
Please include:
- Your full name
- Order number or transaction ID
- Reason for requesting a refund
We will process approved refunds within 5–7 business days back to your original method of payment.
Important Notes
- No Refunds for Trial Period Extensions: Trial extensions or renewals are non-refundable.
- No Refunds for Technical Issues Outside Our Control: Please ensure your device, internet connection, and network settings meet the service requirements. Issues caused by third-party equipment, software, or internet providers are not eligible for refunds.
- Service Misuse: Accounts found violating our usage policies are not eligible for refunds.
By purchasing any service from The Creative TV, you agree to this refund policy.
If you have any questions regarding your order or need assistance, please reach out — we’re here to help!
